I still have an open ticket with Microsoft Support (since 12/23) but they have not given me any answers - just kicking the can down the road to other departments. If not, please contact your mail provider. This issue is temporary and should be automatically resolved by the server. Known Microsoft Exchange server error “User is authenticated but not connected” has been encountered on IMAP connection. I tried to launch EMC again today and re-added my Outlook account - at first it appeared to connect okay and downloaded most of my inbox messages but after about 20 minutes, that ludicrous error popped up again! I tested the sending ability of new mail in EMC and that function works but after the error shows, nothing further is downloaded. They may then go on to say emClient is “rubbish” and emClient may have lost a future potential sale and loyal customer and have negative word of mouth in the process.Īs for the Apple Mac community - they pay for a premium hardware platform that is just meant to work they have higher expectations than the Windows PC fraternity and will move on even quicker I fear. They will move on to the app that works out of the box and quite legitimately feel that emClient is the cause of the issue as, after all, the other apps are woking for them right out of the box.
They will not understand or appreciate the vagaries of why one app works and another doesn’t and will not perservere with the non-working app - they don’t care. These people are not techical engineers they are folk simply wanting to get their emails. Surely the folk at emClient must see that there is a bit of a “Disconnect” here? Why, we might ask (quite legitimately), do the other mail apps seem to be able to handle a poorly behaving server but emClient seems not to be able to? This is not unique to this thread - I come here a lot and I see this time and time again. Is it any wonder that these people then go on to make statements/comments like “I am going to use a different mail app and maybe try emClient on the next release” preceeded by comments like "My Outlook account works on other mail apps but just not in EMC. Thunderbird) and it works out of the box, first time. They then try another mail program of the same ilk (e.g. We all know that if you have a Gmail or Microsoft mail account that is near to impossible and very very time consuming and frustrating. Folk have issues like this and the advice is to go to the provider.
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